1. Eligibility for Refunds
- The service was not delivered due to cancellation by Metroclap.
- The professional did not arrive for the scheduled booking.
- The service delivered was incomplete or unsatisfactory, and a valid complaint was raised within 24 hours of completion.
- Duplicate payment or incorrect charges were made due to technical error.
2. Non-Refundable Situations
- Change of mind after the service has already started or been completed.
- Incorrect booking details provided by the customer.
- Issues reported beyond the 24-hour complaint window.
- Services availed through third-party offers, discounts, or promotions (unless otherwise specified).
3. Refund Process
- All refund requests must be raised through our Customer Support Team at support@metroclap.com or via the in-app help section.
- Once your request is reviewed and approved, the refund will be processed within 7-10 business days to your original mode of payment.
- In some cases, customers may be offered service credits as an alternative to refunds.
4. Cancellations
- If a booking is canceled by the customer at least 24 hours before the scheduled time, a full refund will be provided.
- Cancellations made within 24 hours of the appointment may incur a cancellation fee.
Contact Us
For any questions regarding our refund policy, please reach out to our support team at:
support@metroclap.com